Refund policy
At Jolof Kids, we want every family to be fully satisfied with their purchase.
Returns from France and the European Union
For orders eligible for the right of withdrawal under applicable regulations, customers have 14 calendar days from receipt of their order to exercise their right of withdrawal, without having to give any reason. The product must be returned in a condition that allows it to be resold, with its accessories and, where possible, in its original packaging. The right of withdrawal can be exercised by contacting our customer service at contact@jolofkids.com. Customers must provide their order number and state that they wish to exercise their right of withdrawal. Direct return costs are paid by the customer, unless the product received is defective, does not match the order, or the return results from an error on our part.
Refunds
Once the returned product has been received and its condition checked, the refund is issued to the same payment method used for the order, unless otherwise agreed with the customer. Refunds are made within the time limits set by applicable regulations. When the right of withdrawal is exercised, the legal conditions for refunding the original shipping costs are respected.
Defective or non-conforming products
If the product you receive is defective, damaged or does not match your order, please contact us as soon as possible at contact@jolofkids.com. Please include your order number and, if needed, photos showing the problem. After review, Jolof Kids may offer, depending on the situation and applicable regulations, a refund or any other remedy provided by law. In this case, return costs are not paid by the customer where applicable regulations provide for them to be covered.
Orders in Canada and the United States
For orders delivered to Canada or the United States, return and refund conditions may vary depending on the customer's province, territory or state of residence, and on applicable regulations. Jolof Kids accepts return requests in accordance with its commercial policy and the mandatory consumer rights applicable in the relevant jurisdiction. To request a return, customers must contact our customer service at contact@jolofkids.com. We will provide the appropriate return procedure and address.
Return address
To avoid items being sent to the wrong address, the return address is not published on this page. A return address in France or Canada will be provided by our customer service, based on the delivery location and the applicable procedure. IMPORTANT: please wait for our instructions before sending your return.
Exchange
Exchanges may be offered depending on product availability and the situation. For defective or non-conforming products, consumer rights under applicable regulations remain fully applicable. Jolof Kids reserves the right to check the condition of the returned product before issuing a refund or exchange, within the limits set by applicable regulations. To be resold, the returned box set must be complete and undamaged. Opening the packaging does not necessarily prevent the right of withdrawal from being exercised where it applies. However, customers are asked to handle the box set, cards and audio device with care, and to return all items in their original condition. If the product has been used or handled beyond what is necessary to check its nature, characteristics and proper functioning, a reduction may be applied to the refund under the conditions set by applicable regulations. Any missing card, or any card that is badly damaged or no longer fit for resale, may also lead to a reduced refund where applicable regulations allow it. In the event of a missing accessory or damage resulting from handling beyond the checks normally needed, a reduction may be applied within the limits set by applicable regulations. If the audio device does not work properly, if a card is defective, or if there is a problem with the box set on arrival, the customer should contact Jolof Kids so that we can offer the remedy provided by applicable regulations.